Terms & Conditions

Reservations: +52-1-984-877-04-83

Email: reservations@gramercytulum.com

By proceeding with the reservation you accept and agree with Gramercy Tulum (the hotel) that the reservation (details of which are set out  above) if accepted by us, shall be on the terms and conditions as follows:


  • The rates quoted are based on your period of stay.
  • Rates quoted do not include 7.5% service fee.
  • Rates quoted are in American Dollars.
  • Rate is for 1 or 2 adults only.
  • All further adults are charged 35 USD per night for an extra bed.
  • Rates are allowed, paying a fee of $25 USD per night and a deposit of $300 USD Will be required at the arrival and Will be only returned if there is not any damage caused. Please contact the front desk for more information.
  • In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and Will contact you directly in order to do so.


  • Check-in time is from 3:00 pm and check-out time is by 12:00 pm.
  • A valid government-issued identification or Passport is required at check-in.
  • A valid credit card is required at check-in.


  • Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel Front Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
  • Late check-outs are available on request subject to room availability and occupancy level.

Please check with the Hotel’s Front Desk at least 24 hours prior to your departure on the availability of late check-out. A half-day room charge may be incurred for late check-out between 12 pm to 6 pm and a full-day room charge may be incurred for late check-out after 6 pm.


  • A valid credit card is required for all reservations to secure your reservation.
  • Upon reservation credit card will be charged for the amount indicated on the booking confirmation page and email. *The Hotel accepts Visa, Master Card, American Express. Debit Cards are not accepted.
  • Exchange rates are applicable at the time of reservation, but are subject to currency fluctuations and billing will be at the prevailing Exchange rate upon completion of your stay.


For reservations for groups of 5 rooms and above, please email the Hotel at reservations@gramercytulum.com



  • No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room. *No prepared food from sources other than the Hotel’s in-room dining services is permitted in the guest rooms. *This reservation is not transferable. No name change is allowed.
  • The máximum number of extra beds in a room is 1.
  • All bookings are non-refundable.


  • By proceeding with the reservation. You further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
  • The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
  • You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost, and expense of any nature arising out of,  and/or in connection with the acceptance of the reservation by the Hotel.
  • The Hotel shall not be liable for any losses, damages, costs, or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
  • The Hotel shall be entitled to utilize the credit card provided by the guest to cover any cost for damages in the property and/or any pending balance on signed bills at our restaurants, bars, and beach club.


Guest Signature:________________________________________